Frequently asked questions

Are your items in stock, or made to order?

Both, and every product says which. Items marked in stock are here in Accra and go out within a day or two. Items marked pre-order are brought in for you - you pay a deposit, we source and import it, and you pay the balance when it arrives.

How long does delivery take?

Within Accra, usually 1-2 working days by dispatch rider. Elsewhere in Ghana, usually 3-5 working days by courier. Pre-orders are delivered after the shipment lands, and the expected window is stated on each product.

How much is delivery?

It depends where you are. Our rider or courier confirms the amount for your location and collects it on delivery, so nothing for delivery is added at checkout.

How do I pay?

Mobile Money or card. Your order is confirmed once payment has been received.

Can I return something?

Yes. You have 7 days from delivery, returns are free, and we arrange the collection. The item needs to be unworn with its tags on. Sealed fragrance is the only thing we cannot take back once opened.

What if my pre-order never arrives?

If we cannot source your item, your deposit is refunded in full and we will contact you directly. Arrival windows are estimates and can move with shipping and customs - we tell you when that happens.

How do I know what size to order?

Each product lists its measurements and how it is cut. If you are between sizes or unsure, message us on WhatsApp before you order and we will help.

Pre-orders

When do I pay the remaining balance?

Only when your item has arrived in Ghana. We notify you, and a Pay Balance button appears in your account.

What if my item never arrives?

If we cannot source your item, your deposit is refunded in full. We will contact you directly.

Can I cancel a pre-order?

Contact us as soon as possible. Once an item has been purchased on your behalf, the deposit may not be refundable.