Refunds and returns

We want you to be happy with what you receive. If you are not, tell us and we will put it right. ## Returning something You have 7 days from delivery to tell us you want to return an item. Message us on WhatsApp or use the contact form, and we will arrange collection. Returns are free. We arrange and pay for the return - you are never charged a restocking fee or a return delivery fee. The item needs to come back unworn and unused, with any tags still attached and in its original packaging. ## Refunds Once we have the item back and have checked it, we refund you within 5 working days, by the same method you paid with. Mobile Money refunds usually land the same day; card refunds can take a few days longer to appear, which is the bank's timing rather than ours. If you would rather exchange for a different size or colour, we will do that instead and cover the delivery both ways. ## What cannot be returned Perfume and fragrance oils can only be returned if the seal is unbroken. This is for hygiene and applies to everyone, including us - we cannot resell an opened bottle and neither would you want to buy one. Everything else we sell can be returned. ## Cancelling an order Before it has been dispatched, you can cancel any order for a full refund. Just tell us. ## Pre-orders A pre-order deposit reserves your item on a specific shipment. If we cannot source your item, your deposit is refunded in full, always. We will contact you directly to tell you. If you cancel before we have bought the item, your deposit is refunded in full. Once we have bought the item abroad on your behalf, the deposit may not be refundable - by that point the money has been spent on your piece. Tell us as early as you can and we will do what we can. Arrival windows are estimates. Shipping and customs can move them, and we will tell you if that happens - a delay is not a reason we would keep your money if you no longer want the item. ## If something arrives damaged or wrong Send us a photograph within 48 hours of delivery. We will replace it or refund you in full, including any delivery you paid, and we will arrange the collection ourselves.